Guest Service Representative

This is an excellent year round part-time position that can lead to full-time – evening and weekend hours available.

· Maintains a working knowledge of casino facilities, amenities, room types, as well as current and upcoming casino and local special events in order to advise guest of the same, whenever possible.

· Responds to guests’ requests or inquiries courteously and promptly.

· Posts charges to guest accounts and processes payment of accounts.

· Prepares and distributes management reports to hotel administration and the Finance Department.

· Audits all guest records, verifies credit card approval.

· Makes guest reservations in the property’s computer system.

· Ensures a maximum level of service and satisfaction is achieved and maintained.

· Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.



High School/GED or better.

Must be at least 18 years or older.


Some college in Hospitality and Resort Management or related field.



Previous hotel experience preferred. Previous guest service experience required