Dealing With Difficult People

Join educational training consultant Gary J. Durr in this important and beneficial workshop!

Everyday we have exchanges, both professionally and personally, that do not turn out as well as we'd hoped. In this workshop, we will consider...
1. The types of encounters and interactions with others that become triggers for emotional responses
2. Behavioral exchanges we have with people that can create division and distance
3. Emotional elevators and how we can become locked in response patterns that are destructive
4. Enhancement strategies for prevention and intervention as well as diffusing negative emotions